In our room (430) we had several maintenance issues-shower door leaked and was hard to close, inside door of shower room was missing and in the water closet a screw was in the wall denoting a missing towel rack. The ladies who prepared the breakfast worked hard to keep the area clean for all the guests. The only really good thing to say about the hotel is that the staff was friendly and great to work with during our stay. Looks like they are just capitalizing on a brand without providing even remotely decent service! Go somewhere else!!!… Seems to me they need to close their doors until they have the proper staff to sanitize and protect the guests paying them to stay here. After questioning the front desk lady that didn’t seem to care whether we were satisfied with our stay or not, her reasoning was people quit because of Covid. This establishment is poorly ran and poorly maintained. Once again we repeated the same scenario once again and ended up going back down to the front desk and waiting for our blankets that should have been in the room. After returning to our room and the family getting their showers, we proceeded to get the beds ready only to find out we were missing sheets and blanket for the pull out couch. Despite the pure frustration I put my mask and shoes on and headed downstairs, waiting forever for the elevator. She stayed persistent, arguing that it was our responsibility to come down to the front desk and get them ourselves. Our room was not cleaned well at all! After driving 10.5hrs we just wanted to take showers, only to find out we had 1 dirty towel in a room with 2 queens and one double bed(2adults, 3kids).We called front desk and were told we would need to come downstairs to get “extra towels”, I reiterated that we had NO towels, we did not need extra, we needed them to bring the towels that should have been in our room. …ġ elevator, waiting lines to use the single elevator. I think this hotel is great for a one night stay but not for any longer than that. ![]() Either they don't have enough staff to make sure they take the time to do a proper job or the staff are very lazy. That's something I could live with but the housekeeping service needs major improvement. You couldn't take a shower without the water going all over the floor. The shower door didn't close properly and the shower head was too big and sprayed everywhere. A little bleach and a brush would get rid of it. ![]() The toilet had a ring around the bowl when we arrived and still had it when we left. We had 1 hand towel, 1 face cloth and no bathmat for 3 people. We asked for more towels and were told she didn't have any and would be back in 15 mins. The bathroom sink and toilet were in need of a cleaning which was not done and the floor was poorly swept. This person made 1 bed and exchanged a few towels that's it. The next day it was different housekeeping staff. She spot swept it very quickly which did not do the job. I asked her to sweep the floor or give me the broom and I would do it.it was in desperate need of a cleaning. We had to call guest services later on to bring towels. She didn't have enough and said she would be back with the rest. One day the housekeeping staff said they were busy and couldn't get to it and took the garbage and exchanged some towels. Our room was not cleaned the whole time we stayed. Bed is comfortable but pillows are not and we didn't sleep well because of it. The room was modern and clean on arrival. It was earlier than check in time and we had been driving for 2 dsys so we were pleased our room was available. The woman at the front desk was miserable and not at all welcoming. Stayed here 5 nights with my family over new years. Hotels near Southeast Texas Career Institute.Hotels near Lamar State College - Orange, TX.Hotels near Delta School-Business & Tech.Hotels near Sowela Technical Community College.Hotels near Unitech Training Academy - Lake Charles Campus.Hotels near Jane Demmon School of Beauty. ![]() Hotels near Stage One - The Hair School Lake Charles, LA.Hotels near The Country Club at the Golden Nugget.Hotels near Contraband Bayou Golf Club at L'Auberge Du Lac.InterContinental (IHG) Hotels in Lake Charles.Americas Best Value Inns in Lake Charles.SpringHill Suites by Marriott Lake Charles Rooms.SpringHill Suites by Marriott Lake Charles Pool.SpringHill Suites by Marriott Lake Charles Features.Hotels near SpringHill Suites by Marriott Lake Charles.
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